Return & Refund Policy

Last Updated: July 2026

At Stanley Bahrain, we want customers to have a clear and straightforward return experience. This policy explains when a return may be accepted and how to request a return or refund.

1. Return Window

We offer a 14-day return window from the date your order is delivered.

To request a return, you must contact us within 14 days of delivery.

2. Return Eligibility

To be eligible for a return, the item must:

  • Be unused and unworn
  • Be in its original condition
  • Include the original packaging, where applicable
  • Be accompanied by proof of purchase or order details

Items that show signs of use, damage caused after delivery, or missing original packaging may not be eligible for a return unless the issue relates to a defect or an incorrect/damaged item received.

3. How to Request a Return

To request a return, contact us within the applicable return period:

Email: sales@stanleybh.store
Phone: +973 3317 1880

Please provide:

  • Your order number
  • Your full name
  • Your contact details
  • A brief explanation of the reason for the return
  • Clear photos of the item if the issue involves damage, a defect, or an incorrect item

Please do not send an item back before receiving return approval and instructions from our customer service team.

4. Return Method

Approved returns are handled by mail.

If your return request is approved, we will provide the applicable return instructions, including the return address and any additional steps required.

Return shipping instructions and responsibility may depend on the reason for the return.

5. Wrong, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible after delivery.

Please provide clear photos and a description of the issue so that we can review your request.

After review, we may provide an appropriate resolution, which may include:

  • A replacement, where available; or
  • An approved refund

The resolution will depend on the circumstances of the issue and the outcome of our review.

6. Change-of-Mind Returns

Change-of-mind returns are not automatically accepted.

A change-of-mind return may only be accepted if it is specifically approved in writing by our customer service team and the item meets the applicable return conditions.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may no longer be possible once an order has been processed, prepared for dispatch, or handed to the delivery service.

8. Refunds

Approved refunds are processed after the returned item has been received and inspected.

Refund processing may take up to 10 business days after approval.

Because Stanley Bahrain currently offers Cash on Delivery, customers should contact our support team for instructions regarding the applicable refund process for an approved refund.

9. Contact Us

For return or refund assistance, please contact:

Customer Service Opening Hours:

  • Saturday to Friday: 9:00 AM – 9:00 PM
  • Time Zone: GMT+3

🕒 Response Time: We respond within 24 hours.

Please contact us before sending any return so that we can provide the correct instructions for your order.